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Using tech to improve store experience

The summer is well and truly here and for a lot of companies this means more footfall and more sales. What this peak season also means for a lot of your visitors is staff who are flustered, agitated, producing lower customer service standards (NPS scores) and higher queue times. Shoppers which

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User research on a budget - Guerilla research - Money - Arm wrestling

” User research is important but it’s so expensive! “ ” Our company is too young to spend time with our users, and we don’t have the budget.” ” I am the only designer in this company and I have no time and no budget, so there is no way I can

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